Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Wholesher Pay balance
The refund time period for different modes of payments is provided below.
| Available refund method | Refund Time-frame | |
| orders (After the return is received by Wholesher) | Seller-Fulfilled orders (After seller notifies Wholesher of receipt of return) | |
| Prepaid Orders | ||
| Wholesher Pay Balance* | 2 hours | |
| Credit Card/ Debit Card | 2-4 Business Days | 3-5 Business Days |
| Net Banking Account (Credited to Bank Account) | ||
| UPI Linked Bank Account | 2-4 business days | |
| Pay on Delivery Orders | ||
| NEFT to Bank Account | 2-4 business days | 3-5 Business Days |
| Wholesher Pay Balance* | 2 hours | |
| Paper Cheque | 8-10 business days |
*Wholesher Pay balance is a sum of all balances associated with Wholesher Gift Cards in your Wholesher.in account. Wholesher Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Wholesher Gift Card Terms and Conditions.
If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
For Fulfilled by Wholesher (FBA) orders:
- If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
- If we receive a payment failure notice from your bank, a refund will be issued through a demand draft.
We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.
For Seller-Fulfilled orders:
- For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
- In any case where a refund is required, the seller(s) need to authorise that refund. Wholesher.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the returned item, the above refund time period will apply for processing refunds.
Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Wholesher account (as Wholesher Pay balance).
If you wish to receive the Pay on Delivery order?s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.
Note: Refunds cannot be processed to third-party accounts. The name on your Wholesher account should match with the name of the bank account holder.
Paper cheque clearing
All cheque refunds will be in form of “at par” Deutsche Bank cheques. Deutsche All chequBank cheques are cleared locally in the following cities:
| Ahmedabad | Delhi | Ludhiana | Pune |
| Aurangabad | Gurgaon | Moradabad | Salem |
| Bangalore | Kolhapur | Mumbai | Surat |
| Chennai | Kolkata | Noida | Vellore |
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Wholesher will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.
Shipping Cost Refunds
1. For Fulfilled by Wholesher and WS Eligible items, return shipping costs of up to Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
2. If you’re returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.
Wholesher.in Returns Policy
Most items purchased from sellers listed on Wholesher.in are returnable within the return window, except those that are explicitly identified as not returnable
Table of Contents:
1. General Returns Policy
2. Wholesher Digital Devices
3. Movies, Music and Video Games
4. Books
5. Mobiles, Computers , etc
General Returns Policy
Products are returnable within the applicable return window if you?ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Wholesher.in.
If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Wholesher through Wholesher.in Home Services. Subject to Wholesher.in Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand?s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Wholesher shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as “non-returnable” on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
To know about the Return window for Wholesher Business orders, please visit here.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
Categories with associated return window and exceptions, if any:
Wholesher Digital Devices
| Category | Return Policy |
| Echo & Alexa, Fire TV Stick, Kindle E-Readers & eBooks and Wholesher Accessories for these devices | 10 days Refund only For warranty related information please check Wholesher Device Return Policies. |
Books
| Category | Return Policy |
| Books | 10 day replacement only This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with outer box or case, accessories, CDs, user manual, warranty cards, scratch cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. |
| Used Books | 10 day replacement only |
Wholesher.in Replacement Policy
Eligible items, conditions and exceptions
Which items are eligible for a Free Replacement?
Fulfilled by Wholesher items eligible items and few Seller Fulfilled items are eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.
What are the conditions for Free Replacement?
Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
1. Item received is physically damaged;
2. Item received has missing parts or accessories;
3. Item received is different from their description on the product detail page on Wholesher.in; or
4. Item received is defective/does not work properly.
Note:
1. A free replacement cannot be created for an item which was returned and replaced once earlier.
2. If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
3. If your item is “Seller-Fulfilled” and is not eligible for a free replacement, please Contact Seller to request a refund.
4. If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.
Cancel Items or Orders
You can cancel items or orders by visiting the Your Orders section in Your Account.
To cancel items that aren’t dispatched yet:
Go to Your Orders
Select the item you want to cancel and click Cancel items
Note: Your order will be cancelled instantly and a refund will be processed to your original payment method, if the payment was already made. Learn more about refund processing timelines here.
If your order has already been dispatched: Select the Request cancellation option and the item(s) will be returned to us for a refund (if the payment is already made). In case you’re still contacted for delivery, please refuse to accept it.
If your order is shipped directly by the Seller and not by Wholesher: Please contact the seller to request cancellation. Learn more about Contacting Third-Party Sellers.
If your order is already delivered: You may consider returning it. For more information, please check our Returns FAQs.